Cooperation and services: Apollofinances reviews from traders
Advantages and disadvantages in Apollofinances.com reviews and comments
The success of a trading strategy depends not only on the skills of the trader, but also on the chosen broker. In this review, we gathered opinions about Apollofinances broker. We were looking for them on Trustpilot and other similar sites, checking publications from the company's clients who have been working with it for 6 months or more.
According to our calculations, more feedback on the company's work is positive. At the same time, there are some neutral comments, which usually are continued in the thread - for example, the company is solving a technical issue. All these reviews create a picture of long-term and honest cooperation with a broker, which over the years of work has managed to create a good reputation for itself as a reliable partner.
Apollofinances reviews - basic information about the company
Prior to becoming a trading platform, the company provided one-on-one brokerage services to experienced investors. However, more and more players with medium and even small investment possibilities come to trading companies. Many of them enter the field with no experience. So the broker had no choice but to create a standalone solution for all types of investments.
Current package of account types is available in the Account Types section of the Apollofinances.com website (reviews confirm that traders evaluate it as convenient platform, with a clear interface and comprehensive information). There are four of account types, suitable for different starter investment sizes.
Apollofinances reviews on technical service and managers: opinions
The broker offers three options for entering the trading space: via a web platform, a terminal installed on desktop computer, or an application for a smartphone. Most often, customers choose a web platform and additionally install an application (to be in touch with the markets anytime, anywhere). Terminal will suit more those traders who have own office or at least prefer to trade on a daily basis, with comfort of the favorite chair and laptop. The broker uses encryption and security protocols, for even the most sophisticated web resources have a threat of a hacker attack. While downloading the terminal, most of the client data is stored offline in a cold storage.
Setting up access to the platform takes just a few minutes. However, you first need to register, verify account and pick up a tariff plan.
Apollofinances.com reviews on mailing and informational support
After the account creation, you’re staring to get access to all the trading features and additional services, such as account manager and a personal analyst, trading tools and platform access, which are included to your account type package. You can start using them right away.
Apollofinances.com reviews - support speed
In general, the technical support and customer support service are considered a strong point in cooperation with this broker. There are many reviews about a high-quality and responsive attitude while solving some difficulties working with the company's software. We didn’t find any mentions about cases of a technical failure (looks like company keeps the platform in a perfect condition).
There are reviews related to some difficulties in working with the broker's technical service. Let's check groups of such responses:
- Withdrawal delays;
- Verification problems.
All types of issues were subsequently resolved.
For clarity, consider these situations in more detail:
Withdrawal of funds: why there can be delayed?
In the situation described, the technical problem apparently did not arise on the broker's side, but happened due to client’s bank which delayed the transaction for 1 additional day. The issue was resolved positively and the client was satisfied, even while he had to contact the bank directly.
The standard procedure for withdrawing money follows same protocol as for many other companies: a request is created in your personal account and you can also duplicate it in an email to Support. Its execution can take a couple of hours on the broker’s side, however, broker cannot affect further money path and timing (depending on the selected withdrawal method and the bank).
Second issue was a verification case, quite an easy one. While entering his personal data, the client made a mistake in the house number. As a result, a non-existent address was provided, also different from utility bills that he provided for verification. That’s why his verification request was rejected. The issue was resolved only after the Christmas holidays, after a written request from the client and the connection of a security service specialist. To avoid such a situation, you must carefully re-read all the data submitted for verification by the company.
Thus, the technical service of the company works quickly even in controversial and difficult cases, resolving the issue in a matter of hours or days (where it can take weeks and months). Experienced traders appreciate this attitude from the support department:
Fred Campion, 48, London (UK), insurance broker:
“These are just golden guys, it is pleasant to communicate with Apollofinances and you can even joke. When my deal froze due to the fact that the computer did not begin to introduce updates on time, I could not even get upset properly - the technical service returned me to work in a matter of minutes. The deal went away, but a pleasant impression from such an attitude on the part of the broker remained. I recommend!".
Dorian Tates, 44, York (England), entrepreneur:
“I receive daily updates and market signals. It helps a lot to decide how to play on the moment, how to get out on time. I have an excellent manager, sometimes I am in touch with him around the clock. The work of Apollofinances is at its best, I recommend it to those who want to earn consistently and not take risks and lose. "
Anthony Goodman, 28 years old, Aberdeen (UK), coffee shop owner:
“I once had a problem with Apollofinances broker getting my money into a bank account. I transferred money to a deposit through a payment system, and decided to withdraw it to a card. Difficulties arose, the bank did not want to accept payment, it was required to prove the source. As a result, my money got stuck for two weeks. I was very angry and called both the broker's technical service and the bank every day. As a result, I almost brokeup cooperation with a brokerage company, but they gave me a bonus, and besides, all this time they regularly answered me what was the problem with the money. On reflection, I realized that the company behaved better than even my own bank. Since then, there have been no more problems with this broker for two years already ”.
Experienced traders are satisfied, and Apollofinances reviews are mostly positive. The company earned quite a respect and good reputation in the market, which leads to long-term cooperation with it for many clients.